Holding Courageous Conversations
Talking is easy. Talking about difficult subjects is … difficult. And we tend to put off difficult tasks until they either go away or — all too often — until they become critical and even harder to deal with. In a business environment this can be disastrous.
However, there are techniques — listening, questioning, reading body language, managing emotions — that we can learn, making discussing difficult subjects easier while avoiding the pitfalls of procrastination. Whether you need to broach personal or business-related issues, you can learn to approach every conversation with courage.
Communicating with Confidence
Clear and confident communication is key to professional success. Unfortunately, many of us stumble in our efforts to communicate, not because we don’t know what we want to say, but because we don’t know how to say it in a way that will be heard, understood, and acted upon.
Choosing how we communicate means consciously deciding to use methods that are effective and that support our desired outcomes, not on a one-shot basis, but in a way that defines us as positive and inclusive communicators. It means building relationships by paying attention every time. It means using verbal, vocal, and visual elements of communication in concert, so we convey our message clearly and decisively.
Mastering the skill of communicating with confidence, clarity, and control takes practice and effort, but rewards with positive work relationships and continued success.
Presentation Skills – Moving From Good to Great
Glossophobia — the fear of public speaking — is one of the most common performance-related phobias, affecting individuals across the personal and professional spectrum. Yet, speaking in front of an audience is also a critical business skill. We may be called upon to speak during corporate presentations, team meetings, panel discussions, or sales pitches. And the way we speak and carry ourselves, our ability to reach and to persuade our listeners, may determine how people gauge our professional abilities.
We can conquer our fear. Whether through one-on-one coaching or in a relaxed group setting, we can learn to speak competently and credibly. We can develop the skills required to deliver powerful and effective presentations. And we may even have fun in the process.
Train the Trainer
Every enterprise is built on a foundation of learned skills and abilities. As the organization grows and develops that foundation changes. Accommodating that change calls for another skill: The ability to design effective training programs that meet the dynamic needs of the organization. This also is a skill that can be learned.
The process includes clearly identifying organizational objectives and the training required to meet them, designing and delivering an effective program that leaves a lasting impact on participants, and then objectively evaluating the results. The organization thus builds a stronger foundation for success, a more agile and versatile workforce.